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| 3.2 Describe policies and procedures for handling disturbances and potentially violent situations. |
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3.2 Describe policies and procedures for handling disturbances and potentially violent situations.
ADDITIONAL RESOURCES
Coping with Critical Incident Stress at Work - In a question-and-answer format, this pamphlet explains what a critical incident is and how employers can help workers suffering from critical incident stress. This pamphlet also provides an outline for subsequent follow-up to a critical incident. Provided at the end of this pamphlet are some resources for coping with critical incident stress at work. The information in this pamphlet can be used to help deal with a critical incident or to prepare procedures in advance of an actual critical incident.
To view the guide: click here 
Hazard Alert Posters and WorkSafe Bulletins - These posters provide important safety messages. At the time each poster was originally produced, it reflected the current WorkSafeBC requirements. In all cases, today's OHS Regulation and requirements must be applied to the situation shown in each poster. Limited selections of posters are available for purchase at WorkSafeBC Store.
Health & Safety Guide for New Retail Workers - The purpose of this Guide is to help individuals gain valuable lifetime knowledge about safety in the workplace, particularly the retail industry. The Guide has important information for people who are thinking about a new job in the retail industry or who are just getting into the workforce. It focuses on what you need to know to have a safe and healthy work experience, and discusses your rights and responsibilities around health and safety on the job.
To view the magazine: click here
WorkSafeBC Young Worker - Website dedicated to safety of young workers (15 to 24 years of age), includes a comprehensive set of resources for young workers, employers, unions, educators, parents and community groups.
To view the website: click here
WorkSafeBC Tourism and Hospitality - Section of WorkSafeBC providing practical tolls and resources for employers and workers in sectors like food and beverage, accommodation, transportation, adventure tourism, attractions and cultural tourism and events and conferences.
To view the website: click here
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