Two sales clerks were handling sales at a liquor store in the evening. A customer picked up two 40-ounce bottles, headed for the cash register, then suddenly ran to the exit. One sales clerk grabbed the shoplifter and was dragged outside the store. The shoplifter swung a bottle at the sales clerk, who received a cut requiring stitches.

• Unless you are trained to intervene without risk to yourself or your co-workers, do not try to physically stop a shoplifter.
• Never lock the door to keep a shoplifter from leaving. A person who feels trapped is more likely to panic and become violent.
• Remain at least an arm's length away from the shoplifter.
  
• Do not chase the shoplifter.
  It will only invite violence.
• Try to remember the shoplifter's height, weight, hair and skin colour, features, clothing, and even their shoes.
• Immediately report the incident to your manager, security, or police.

• Set up and implement a theft prevention plan for your business. Ensure the plan considers your hours of operation, store layout, and employees who work alone.
• Train employees to follow safe procedures if they see a shoplifter.
• Make your store unattractive to shoplifters. For example, have good lighting and visibility throughout the store.
• People who steal do not like attention, so train employees to make eye contact and greet everyone who enters the store.