Two sales clerks were handling sales at a liquor store in the evening. A customer picked up two 40-ounce bottles, headed
for the cash register, then suddenly ran to the exit. One sales clerk grabbed the shoplifter and was dragged outside the
store. The shoplifter swung a bottle at the sales clerk, who received a cut requiring stitches.
- Unless you are trained to intervene without risk to yourself or your co-workers, do not try to physically stop a shoplifter.
- Never lock the door to keep a shoplifter from leaving. A person who feels trapped is more likely to panic and
- Remain at least an arm's length away from the shoplifter.
- Do not chase the shoplifter.
It will only invite violence.
- Try to remember the shoplifter's height, weight, hair
and skin colour, features, clothing, and even their shoes.
- Immediately report the incident to your manager, security, or police.
- Set up and implement a theft prevention plan for your
business. Ensure the plan considers your hours of operation,
store layout, and employees who work alone.
- Train employees to follow safe procedures if they
see a shoplifter.
- Make your store unattractive to shoplifters. For
example, have good lighting and visibility
throughout the store.
- People who steal do not like attention, so train
employees to make eye contact and greet everyone
who enters the store.